Should you have any special needs please discuss them with the receptionist when making an appointment or with your doctor. A play area is provided for children. Please ask the receptionist for changing facilities for babies.

Opening Hours

Monday - Friday: 8.30am to 6.30pm
Saturday and Sunday: 9.00am to 11.30am midday

Fees

As of 1st February 2020

A standard consultation $80, out of pocket $41.80
A long consultation $115, out of pocket $41.05

Pensioners & Health Care Card –
A discount standard consultation $70,out of pocket $31.80
A discount long consultation $105, out of pocket $31.05

Saturday
A standard consultation $85, out of pocket $46.80
A discount consultation $75, out of pocket $36.80

Sunday
A standard consultation $100, out of pocket $50.20
A discount consultation $90, out of pocket $40.20

Bulk Billing is available for Veteran Affairs card holders & Childhood Immunisations

We ask that all accounts be paid at the time of consultation and offer the facility for Medicare to refund your rebate immediately. This practice accept all major credit cards and EFTPOS payment.

If you have difficulty paying your fees please talk to your doctor or reception staff.

Our surgery supports Oxfam and donate $5 from your travel vaccinations.

After Hour Care

24 hour care is available for our patients. The Practice along with Doctor Doctor Services provides our After Hour care. For urgent medical attention after hours please phone the surgery and an answering machine will inform you how to contact our emergency service. After Hours services will usually be bulk billed.

Repeat Prescriptions

Prescriptions for medicines taken regularly can be obtained without a consultation if this has been agreed with the doctor. Requests can be made by attending the surgery when your doctor is in attendance between 9am - 1pm and 3pm-5pm. Please bring the correct script details with you.

Test Results

Patients may phone reception to leave a message for the nurse to phone with test results. Patients will be notified of any more urgent results.

Personal Health Information

Your medical record is confidential. The practice maintains security of personal health information at all times and ensures it is only available to authorised members of staff.

Patient Feedback

From time to time the practice invites patients to complete a questionnaire on their views of the practice and how it could be improved. These surveys are completely confidential and help us to improve our services. If you are unhappy with any of the care you receive from the practice we are keen to know about it. Please feel free to talk to the receptionist or your doctor about any problems you have with the services we provides or put your comments in the "suggestion box" in the waiting room. 

We believe that any problems are best dealt within the practice. Indeed we want to know if you are concerned about any aspect of our service. However if you feel there is a problem you wish to take up outside you may prefer to contact the office of the Health Complaints Commissioner (HCC) by phoning 1300582113 or email hcc.vic.gov.au

Reminder System

Due to the rising cost and slower delivery service of posting letters, we have found a way to get these reminders and recalls out to our patients in a timely and effective manner with HotDoc.

You can now receive a HotDoc SMART recall/reminder SMS directly to your mobile that contains a link to the recall you are due to receive.

This link will require you to verify your identity before you can receive the medical information contained in the recall.

Some recalls/reminders will also give you the option to utilise our online appointment booking system.

To ensure you can use this service, please advise the receptionist of any change in contact details, especially mobile phone numbers.
We still have the ability to send out paper letters if you do not have a mobile or choose to opt out of the Hotdoc SMART recall/reminder service.

If you have any trouble with the new system, or have any questions, please call our clinic on 03 59763666 and the receptionists will be happy to help you.

Interpreters

Translation & Interpreting Service (TIS National) 131450 is a free service available to Australian Citizens & Permanent Residents who speak languages other than English.

Facilities

Dorevitch Pathology collection centre. Car parking at front of practice with allocated disabled car parking and an ambulance bay. Wheel chair access. Unisex toilet facilities with wheelchair access. Children’s playroom. Procedure room for minor surgery & Solarscan.

Health Links

- Travel Health Advisor - MASTA
- Skin Cancer College Australasia

Making Appointments

We run an appointment system but keep a few times open for urgent problems. You can make an appointment with your doctor by telephoning the surgery. Urgent problems will be dealt with promptly. Appointments are normally made at 10 to 15 minutes intervals. This may change if there have been emergencies or if the surgery is very busy. If you wish you can phone beforehand to check for any delay. If you need more time with the doctor please tell the receptionist when you make an appointment.

Out of Surgery Visits

If you are too sick to come to the surgery we can visit you at home. Requests for home visits are best made before 10am. Visits can also be made to patients in local nursing homes and hospitals. Fees for visits are available at reception.

Telephoning the practice

The doctors and nurses will take phone calls if necessary relating to your family's health. If they are seeing patients when you call they may need to call you back, usually between 1pm and 3pm or after the surgery.

Social Media Privacy Policy

Using social media in our practice

Policy
‘Social media’ is defined as online social networks used to disseminate information through online interaction.
Regardless of whether social media is used for business related activity or for personal reasons, the following standards apply to members of our practice team, including general practitioners. Practitioners and team members are legally responsible for their postings online. Practitioners and team members may be subject to liability and disciplinary action including termination of employment or contract if their posts are found to be in breach of this policy.

Procedure
Our practice has an appointed social media officer with designated responsibility to manage and monitor the practice’s social media accounts. All posts on the practice’s social media websites must be approved by this person.
When using the practice’s social media, all members of our practice team will not:

  • - Post any material that:
    •   - Is unlawful, threatening, defamatory, pornographic, inflammatory, menacing, or offensive
    •   - Infringes or breaches another person’s rights (including intellectual property rights) or privacy, or misuses the practice’s or another person’s confidential information (e.g. do not submit confidential information relating to our patients, personal information of staff, or information concerning the practice’s business operations that have not been made public)
    •   - Is materially damaging or could be materially damaging to the practice’s reputation or image, or another individual
    •   - Is in breach of any of the practice’s policies or procedures
  • - Use social media to send unsolicited commercial electronic messages, or solicit other users to buy or sell products or services or donate money
  • - Impersonate another person or entity (for example, by pretending to be someone else or another practice employee or other participant when you submit a contribution to social media) or by using another’s registration identifier without permission
  • - Tamper with, hinder the operation of, or make unauthorised changes to the social media sites
  • Knowingly transmit any virus or other disabling feature to or via the practice’s social media account, or use in any email to a third party, or the social media site
  • - Attempt to do or permit another person to do any of these things:
    •   - Claim or imply that you are speaking on the practice’s behalf, unless you are authorised to do so
    •   - Disclose any information that is confidential or proprietary to the practice, or to any third party that has disclosed information to the practice
  • - Be defamatory, harassing, or in violation of any other applicable law
  • - Include confidential or copyrighted information (e.g. music, videos, text belonging to third parties), and
  • - Violate any other applicable policy of the practice.

All members of our practice team must obtain the relevant approval from our social media officer prior to posting any public representation of the practice on social media websites. The practice reserves the right to remove any content at its own discretion.

Any social media must be monitored in accordance with the practice’s current polices on the use of internet, email and computers.

Our practice complies with the Australian Health Practitioner Regulation Agency (AHPRA) national law, and takes reasonable steps to remove testimonials that advertise our services (which may include comments about the practitioners themselves). Our practice is not responsible for removing (or trying to have removed) unsolicited testimonials published on a website or in social media over which we do not have control.
Any social media posts by members of our practice team on their personal social media platforms should:

  • - Include the following disclaimer example in a reasonably prominent place if they are identifying themselves as an employee of the practice on any posting: ‘The views expressed in this post are mine and do not reflect the views of the practice/business/committees/boards that I am a member of’, and
  • - Respect copyright, privacy, fair use, financial disclosure and other applicable laws when publishing on social media platforms.

Social media activities internally and externally of the practice must be in line with this policy.

Updated Email Policy

Our email address is baymedix@netspace.net.au. Due to privacy and security concerns we prefer email communication to be kept to a minimum. Online information is available on our website and Facebook page. With your consent we can communicate directly with you by our HotDoc messaging service.

If you require other information or immediate attention, please call us on 03 59763666 to ensure we address your query as soon as possible.

BOOKING, CHANGING OR CANCELLING APPOINTMENTS
Please do not email us with requests for appointments or changes to appointments.. Instead, please phone us on 03 59763666 to book, change or cancel an appointment. You can also manage your appointment online or by using our HotDoc messaging service.

Unless you have opted out, you will receive a HotDoc messaging reminder the day before your appointment, and you can use the link in the SMS to change or cancel your appointment.

WARNING REGARDING THE SECURITY OF EMAIL COMMUNICATIONS
Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. There is a risk that emails and/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account).

For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.

However, in certain circumstances, we may agree to email you with a response to a query and/or with information or documentation that you have requested which does include your health information, provided that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we may need to verify your identity and your email address. We may also require you to email us confirming that you have considered and accepted the risks associated with email communications, or we may send you a link which is password protected.

OTHER HEALTH PRACTITIONERS
We ask that other health practitioners do not email us with personal information about mutual patients (unless you have the patient’s express consent).

We are happy to receive correspondence via secure messaging, such as Argus. Please fax or post us correspondence if you are unable to send via a secure messaging system.