Should you have any special needs please discuss them with the receptionist when making an appointment or with your doctor. A play area is provided for children. Please ask the receptionist for changing facilities for babies.

Opening Hours

Monday - Friday: 8.30am to 7.00pm
Saturday and Sunday: 9.00am to 12.00pm midday

Fees

As of 1st September 2018:
A Standard consultation is $77, out of pocket $38.80
A Long Consultation $112, out of pocket $38.05        

Pensioners & Health care card –
A discount standard consultation is $67, out of pocket $28.80
A discount long consultation is $102, out of pocket $28.05

Saturday
A Standard Consultation $82, out of pocket $$43.20
A Discount consultation $72, out of pocket 33.20

Sunday
A Standard Consultation $97, out of pocket $47.20
A Discount Consultation $87, out of pocket $37.20

Bulk Billing is available for Veteran Affairs card holders & Childhood Immunisations

We ask that all accounts be paid at the time of consultation and offer the facility for Medicare to refund your rebate immediately. This practice accept all major credit cards and EFTPOS payment.

If you have difficulty paying your fees please talk to your doctor or reception staff.

Our surgery supports Oxfam and donate $5 from your travel vaccinations.

After Hour Care

24 hour care is available for our patients. The Practice along with Doctor Doctor Services provides our After Hour care. For urgent medical attention after hours please phone the surgery and an answering machine will inform you how to contact our emergency service. After Hours services will usually be bulk billed.

Repeat Prescriptions

Prescriptions for medicines taken regularly can be obtained without a consultation if this has been agreed with the doctor. Requests can be made by attending the surgery when your doctor is in attendance between 9am - 1pm and 3pm-5pm. Please bring the correct script details with you.

Test Results

Patients may phone reception to leave a message for the nurse to phone with test results. Patients will be notified of any more urgent results.

Personal Health Information

Your medical record is confidential. The practice maintains security of personal health information at all times and ensures it is only available to authorised members of staff.

Patient Feedback

From time to time the practice invites patients to complete a questionnaire on their views of the practice and how it could be improved. These surveys are completely confidential and help us to improve our services. If you are unhappy with any of the care you receive from the practice we are keen to know about it. Please feel free to talk to the receptionist or your doctor about any problems you have with the services we provides or put your comments in the "suggestion box" in the waiting room. 

We believe that any problems are best dealt within the practice. Indeed we want to know if you are concerned about any aspect of our service. However if you feel there is a problem you wish to take up outside you may prefer to contact the office of the Health Complaints Commissioner (HCC) by phoning 1300582113 or email hcc.vic.gov.au

Reminder System

Due to the rising cost and slower delivery service of posting letters, we have found a way to get these reminders and recalls out to our patients in a timely and effective manner with HotDoc.

You can now receive a HotDoc SMART recall/reminder SMS directly to your mobile that contains a link to the recall you are due to receive.

This link will require you to verify your identity before you can receive the medical information contained in the recall.

Some recalls/reminders will also give you the option to utilise our online appointment booking system.

To ensure you can use this service, please advise the receptionist of any change in contact details, especially mobile phone numbers.
We still have the ability to send out paper letters if you do not have a mobile or choose to opt out of the Hotdoc SMART recall/reminder service.

If you have any trouble with the new system, or have any questions, please call our clinic on 03 59763666 and the receptionists will be happy to help you.

Interpreters

Translation & Interpreting Service (TIS National) 131450 is a free service available to Australian Citizens & Permanent Residents who speak languages other than English.

Facilities

Dorevitch Pathology collection centre. Car parking at front of practice with allocated disabled car parking and an ambulance bay. Wheel chair access. Unisex toilet facilities with wheelchair access. Children’s playroom. Procedure room for minor surgery & Solarscan.

Health Links

- Travel Health Advisor - MASTA
- Skin Cancer College Australasia

Making Appointments

We run an appointment system but keep a few times open for urgent problems. You can make an appointment with your doctor by telephoning the surgery. Urgent problems will be dealt with promptly. Appointments are normally made at 10 to 15 minutes intervals. This may change if there have been emergencies or if the surgery is very busy. If you wish you can phone beforehand to check for any delay. If you need more time with the doctor please tell the receptionist when you make an appointment.

Out of Surgery Visits

If you are too sick to come to the surgery we can visit you at home. Requests for home visits are best made before 10am. Visits can also be made to patients in local nursing homes and hospitals. Fees for visits are available at reception.

Telephoning the practice

The doctors and nurses will take phone calls if necessary relating to your family's health. If they are seeing patients when you call they may need to call you back, usually between 1pm and 3pm or after the surgery.