COVID-19 restrictions have now been eased, thanks to the combined effort of all Victorians to stop the spread.


Patients are now able to book face-to-face consultations (provided you do not have any COVID-19 symptoms and that you have not been in contact with someone with COVID-19). All patients aged over 12 must wear a mask at our clinic, unless our doctor allows otherwise.



Despite the easing of restrictions, the hard work is not done yet, and we all need to remain vigilant, including:



  • Follow the restrictions on meetings with others.

  • • Get tested if you feel sick (see the symptoms to watch out for below, plus details of how to get tested).
  • • Isolate yourself immediately at home if you feel sick, until you get your test result.
  • • Work from home if you can.
  • • Maintain social distancing, by staying at least 1.5m from other people at all times.
  • • Wash hands often with soap and running water (or with alcohol based hand sanitizer), for at least 20 seconds. Dry with paper towel or hand dryer.
  • • Try not to touch your eyes, nose or mouth.
  • • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • • Wear a face mask when out in public.
  • • Don’t shake hands or touch others.




We will continue to offer phone consultations despite restrictions easing.

However, note that your doctor may need to see you face-to-face, for example for consultations such as immunisations, wound care, and other times where the doctor will need to conduct a physical examination. If you think this might be the case, but you’d prefer to avoid coming into the clinic if you can, you can book a phone consult, but then come to the clinic to take the call from our car park. That way, you will be ready to come in quickly but only if the doctor needs to see you. Otherwise, the doctor can make a time to see you later in the day if they need to see you.



If you have any cold or flu symptoms (see below for further details), you should get tested, no matter how mild the symptoms are. DO NOT COME TO OUR CLINIC IF YOU HAVE ANY OF THESE SYMPTOMS - instead, book a phone consult so we can refer you for testing.

The symptoms to watch out for are:

  • • Fever
  • • Chills
  • • Cough
  • • Sore throat
  • • Shortness of breath
  • • Runny nose
  • • Loss of sense of smell

You can also use the interactive self-assessment at the Victorian government’s website to determine if you should be tested based on your symptoms.

More information about testing, including the full list of testing locations, is available from the Victorian Department of Health website.

You can also call the dedicated government COVID-19 hotline on 1800 675 398.



A Call-to-Test service will provide in-home COVID-19 testing to Victorians who would otherwise be unable to get tested. This includes older Victorians, Victorians with a disability, carers and those with an illness that might prevent them from leaving home.

Book a phone consult with your GP to obtain a referral. Either before or after you have your phone consult, you should call the COVID-19 hotline on 1800 675 398 and select option 9 to find out if you are eligible. If eligible, testers will visit your home within 48 hours. If you are not eligible for in-home testing, see below for other testing options.

You can read more here for information about in-home COVID-19 testing





It's important to look after your mental health during the COVID-19 pandemic. Click here for resources on ensuring you and your family and friends stay mentally well.

NEW: The Federal Government has announced that Melbournians can access an additional 10 Medicare subsidised psychology sessions.

You can book a phone consultation with your GP for a mental health care plan review if you have used all of the sessions on your existing plan - you need to book a long (30 minute) consult.

Patients who have not suffered mental health issues before but who are struggling with COVID-19 restrictions should also consider booking a phone consultation with their GP for help and advice, and you may be suitable for a mental health care plan referral to a psychologist. Again, ensure you book a long (30 minute) consult.



If you do come to our clinic, you can rest assured that:

  • • our clinic is regularly cleaned, especially high-contact surfaces such as door handles and the reception counter;
  • • we have set up our waiting area so social distancing recommendations can easily be met; and
  • • patients with cold and flu symptoms are generally kept out of the clinic – if anyone with cold and flu symptoms does need to come to the clinic, this is done outside of times that other patients are in attendance, and anyone with a suspected case of COVID-19 will be directed to a testing centre rather than to our clinic.



If you would like more information about COVID-19:

Click here for resources about COVID-19 in other languages.